VPSBG's dev hub
Reply to ticket
POSThttps://api.vpsbg.eu/v1/support/tickets/{id}/messagesThis endpoint can be used to send a new message to a ticket.
Request
Path Params
id
string
required
Body Params multipart/form-data
message
string
required
HTML is supported.
>= 5 characters
Example:
Example reply message.
attachments[]
file
optional
Array of files (attachments to your message).
Request samples
Responses
Success(200)
HTTP Code: 200
Content Type : JSONapplication/json
Data Schema
id
integer
required
Example:
133
status
string
required
Example:
opened
subject
string
required
Example:
Account issue
created_at
string
required
Example:
2024-11-20T22:00:00.000000Z
updated_at
string
required
Example:
2024-12-20T22:00:00.000000Z
department
string
required
Example:
tech-support
service_label
string | null
optional
User-friendly service label
service_type
string | null
optional
It can be: server, shared-hosting
service_id
integer
required
The ID of the service (of the server or the hosting)
messages
array [object {5}]
required
id
integer
required
content
string
required
Example:
Explaining of the problem...
is_customer
boolean
required
Indicating whether this ticket message is from the customer or our support team.
created_at
string
required
attachments
array [object {4}]
required
Example
{
"id": 216,
"status": "opened",
"subject": "Server misbehaves",
"created_at": "2024-08-02T11:57:57.000000Z",
"updated_at": "2024-08-02T12:02:18.000000Z",
"department": "tech-support",
"service": "Cloud VPS 2 GB",
"messages": [
{
"id": 50,
"content": "Example reply message.",
"is_customer": false,
"created_at": "2024-10-22T11:54:28.000000Z",
"attachments": [
{
"id": 5,
"name": "first_attachment.png",
"size": 1426,
"mimeType": "image/png"
},
{
"id": 6,
"name": "second_attachment.png",
"size": 1242,
"mimeType": "image/png"
}
]
}
]
}Last modified: 23 days ago