Get a ticket - VPSBG's dev hub

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

id

integer

required

Ticket ID

Header Params

Accept

string

required

Default:

application/json

Request samples

Shell

JavaScript

Java

Swift

Go

PHP

Python

HTTP

C

C#

Objective-C

Ruby

OCaml

Dart

R

Responses

🟢200Success

application/json

Body

id

integer

required

Example:

133

status

string

required

Example:

opened

subject

string

required

Example:

Account issue

created_at

string

required

Example:

2024-11-20T22:00:00.000000Z

updated_at

string

required

Example:

2024-12-20T22:00:00.000000Z

department

string

required

Example:

tech-support

service_label

string | null

optional

User-friendly service label

service_type

string | null

optional

It can be: server, shared-hosting

service_id

integer

required

The ID of the service (of the server or the hosting)

messages

array [object {5}]

required

id

integer

required

content

string

required

Example:

Explaining of the problem...

is_customer

boolean

required

Indicating whether this ticket message is from the customer or our support team.

created_at

string

required

attachments

array [object {4}]

required

Example

{
  "id": 216,
  "status": "opened",
  "subject": "Server misbehaves",
  "created_at": "2024-08-02T11:57:57.000000Z",
  "updated_at": "2024-08-02T12:02:18.000000Z",
  "user": "john doe",
  "department": "tech-support",
  "service_label": "ubuntu-16gb - 87.120.8.29",
  "service_type": "server",
  "service_id": 2747,
  "messages": [
    {
      "id": 50,
      "message": "Example reply message.",
      "from_customer": false,
      "attachments": [
        {
          "id": 5,
          "name": "first_attachment.png",
          "size": 1426,
          "mimeType": "image/png"
        },
        {
          "id": 6,
          "name": "second_attachment.png",
          "size": 1242,
          "mimeType": "image/png"
        }
      ]
    },
    {
      "message": "Example reply message.",
      "from_customer": false,
      "attachments": [
        {
          "id": 5,
          "name": "first_attachment.png",
          "size": 1426,
          "mimeType": "image/png"
        },
        {
          "id": 6,
          "name": "second_attachment.png",
          "size": 1242,
          "mimeType": "image/png"
        }
      ]
    }
  ]
}

🔴500Server Error