Get a ticket - VPSBG's dev hub

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

id

integer

required

Ticket ID

Header Params

Accept

string

required

Default:

application/json

Request samples

Shell

JavaScript

Java

Swift

Go

PHP

Python

HTTP

C

C#

Objective-C

Ruby

OCaml

Dart

R

Responses

🟢200Success

application/json

Body

id

integer

required

Example:

133

status

string

required

Example:

opened

subject

string

required

Example:

Account issue

created_at

string

required

Example:

2024-11-20T22:00:00.000000Z

updated_at

string

required

Example:

2024-12-20T22:00:00.000000Z

department

string

required

Example:

tech-support

service_label

string | null

optional

User-friendly service label

service_type

string | null

optional

It can be: server, shared-hosting

service_id

integer

required

The ID of the service (of the server or the hosting)

messages

array [object {5}]

required

id

integer

required

content

string

required

Example:

Explaining of the problem...

is_customer

boolean

required

Indicating whether this ticket message is from the customer or our support team.

created_at

string

required

attachments

array [object {4}]

required

Example

{
    "id": 216,
    "status": "opened",
    "subject": "Server misbehaves",
    "created_at": "2024-08-02T11:57:57.000000Z",
    "updated_at": "2024-08-02T12:02:18.000000Z",
    "user": "john doe",
    "department": "tech-support",
    "service_label": "ubuntu-16gb - 87.120.8.29",
    "service_type": "server",
    "service_id": 2747,
    "messages": [
        {
            "id": 50,
            "message": "Example reply message.",
            "from_customer": false,
            "attachments": [
                {
                    "id": 5,
                    "name": "first_attachment.png",
                    "size": 1426,
                    "mimeType": "image/png"
                },
                {
                    "id": 6,
                    "name": "second_attachment.png",
                    "size": 1242,
                    "mimeType": "image/png"
                }
            ]
        },
        {
            "message": "Example reply message.",
            "from_customer": false,
            "attachments": [
                {
                    "id": 5,
                    "name": "first_attachment.png",
                    "size": 1426,
                    "mimeType": "image/png"
                },
                {
                    "id": 6,
                    "name": "second_attachment.png",
                    "size": 1242,
                    "mimeType": "image/png"
                }
            ]
        }
    ]
}

🔴500Server Error