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  1. Tickets
  • 👋 Hello
  • API Introduction
    • API Introduction
    • How to generate API key?
  • API Reference
    • User
      • 2FA
        • Get 2FA secret key
        • Enable 2FA
        • Disable 2FA
      • Update user
      • Get account information
    • Balance
      • Balance
      • Deposit funds
      • List balance transactions
    • Affiliate
      • Get affiliate information
      • List conversions
      • List payouts
      • Activate affiliate program
      • Update referral code
    • Invoices
      • List invoices
      • Download an invoice
      • Download invoices
    • Support
      • Tickets
        • List tickets
          GET
        • List departments
          GET
        • List related services
          GET
        • Get a ticket
          GET
        • Create new ticket
          POST
        • Reply to ticket
          POST
        • Mark ticket as resolved
          PUT
        • Download attachment
          GET
      • List plans
        GET
      • Purchase support plan
        POST
      • Renew support plan
        POST
      • Cancel support plan
        POST
      • Undo cancel request
        DELETE
    • SSH Keys
      • Get an SSH Key
      • Update SSH Key
      • Delete SSH Key
      • List SSH keys
      • Add SSH Key
    • Servers
      • Scale
        • List plans
        • Calculate scale cost
        • Scale a server
      • Addons
        • List available addons
        • Scale addons
        • Calculate scale cost
        • Purchase new addons
        • Cancel addon
        • Undo cancel request
      • Rescue
        • Enable rescue mode
        • Disable rescue mode
      • List plans
      • List servers
      • Server status
      • Get a server
      • Server metrics
      • Bandwidth
      • Deploy new server
      • Start a server
      • Restart a server
      • Stop a server
      • Power off
      • Cancel server
      • Undo cancel request
      • Change password
      • Update hostname
      • Update SSH Keys
      • Modify ISOs
      • Restore
      • Renew server
      • Reinstall Server
      • Change Primary IP
      • Calculate renew amount
    • Plans
      • Plan addon
      • Plan promo-codes
    • Snapshots
      • List snapshots
      • Delete snapshot
    • Backups
      • List backups
      • Delete backup
    • Server Images
      • List server images
    • Floating IPs
      • List Floating IPs
      • Plans
      • Purchase Floating IPs
      • Attach Floating IP
      • Detach Floating IP
      • Cancel Floating IP
      • Delete Floating IP Cancellation
    • IP Addresses
      • Update IP address
    • Network Protection
      • Geo filter
        • Get current geo filter
        • Set geo filter
        • Update geo filter
        • Delete geo filter
      • Whitelist
        • Get status and list of IPs
        • Whitelist IP addresses
        • Update IP addresses list
        • Delete all rules
      • Blacklist
        • Get status and list of IPs
        • Blacklist IP addresses
        • Update IP addresses list
        • Delete all rules
      • General information
      • Bandwidth
      • List blocked IPs
      • List attacks
      • Get an attack
      • Attack bandwidth
    • Orders
      • List orders
      • Get an order
      • Delete order
      • Pay orders
      • Update order
      • Change renewal period
    • ISOs
      • Get an ISO
      • Delete an ISO
      • List ISOs
      • Add ISO
  1. Tickets

Get a ticket

GET
https://api.vpsbg.eu/v1/support/tickets/{id}
Support
This endpoint will return data regarding your ticket.

Request

Authorization
Provide your bearer token in the
Authorization
header when making requests to protected resources.
Example:
Authorization: Bearer ********************
Path Params
id
integer 
required
Ticket ID
Header Params
Accept
string 
required
Default:
application/json

Request samples

Shell
JavaScript
Java
Swift
Go
PHP
Python
HTTP
C
C#
Objective-C
Ruby
OCaml
Dart
R
Request Request Example
Shell
JavaScript
Java
Swift
curl --location --request GET 'https://api.vpsbg.eu/v1/support/tickets/' \
--header 'Accept;'

Responses

🟢200Success
application/json
Body
id
integer 
required
Example:
133
status
string 
required
Example:
opened
subject
string 
required
Example:
Account issue
created_at
string 
required
Example:
2024-11-20T22:00:00.000000Z
updated_at
string 
required
Example:
2024-12-20T22:00:00.000000Z
department
string 
required
Example:
tech-support
service_label
string  | null 
optional
User-friendly service label
service_type
string  | null 
optional
It can be: server, shared-hosting
service_id
integer 
required
The ID of the service (of the server or the hosting)
messages
array [object {5}] 
required
id
integer 
required
content
string 
required
Example:
Explaining of the problem...
is_customer
boolean 
required
Indicating whether this ticket message is from the customer or our support team.
created_at
string 
required
attachments
array [object {4}] 
required
Example
{
  "id": 216,
  "status": "opened",
  "subject": "Server misbehaves",
  "created_at": "2024-08-02T11:57:57.000000Z",
  "updated_at": "2024-08-02T12:02:18.000000Z",
  "user": "john doe",
  "department": "tech-support",
  "service_label": "ubuntu-16gb - 87.120.8.29",
  "service_type": "server",
  "service_id": 2747,
  "messages": [
    {
      "id": 50,
      "message": "Example reply message.",
      "from_customer": false,
      "attachments": [
        {
          "id": 5,
          "name": "first_attachment.png",
          "size": 1426,
          "mimeType": "image/png"
        },
        {
          "id": 6,
          "name": "second_attachment.png",
          "size": 1242,
          "mimeType": "image/png"
        }
      ]
    },
    {
      "message": "Example reply message.",
      "from_customer": false,
      "attachments": [
        {
          "id": 5,
          "name": "first_attachment.png",
          "size": 1426,
          "mimeType": "image/png"
        },
        {
          "id": 6,
          "name": "second_attachment.png",
          "size": 1242,
          "mimeType": "image/png"
        }
      ]
    }
  ]
}
🔴500Server Error
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